Refunds, Exchanges & Cancellations Policy
At Nanak Cakes and Bakery, we work hard to make every product exactly as discussed, approved and with love and care .
Thus to avoid any misunderstanding, please read carefully below, before placing an order
1) Quality & Design Assurance
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We bake and decorate to the brief agreed in messages/consults and any reference images you provide.
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Because every cake is handcrafted, gentle variations in colour, piping, texture and placement can occur.
2) Taste & Personal Preference
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Flavour is personal. While our recipes are loved by many customers, everyone’s palate is different.
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When a cake has been baked and decorated to the confirmed brief, we’re unable to offer refunds, returns, or exchanges for preferences about taste or texture.
3) “Inspiration Image” & Design Differences
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Inspiration photos are guides only. Exact replicas aren’t guaranteed due to differences in tools, colours, and hand-piping.
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If the cake matches the agreed brief, we can’t offer a refund because the final look differs from a personal expectation.
4) Returns (Food Safety)
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For health and safety reasons, food items can’t be returned once collected/delivered. Please transport and store your cake as advised.
5) Order Changes & Cancellations
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Cancellations must be made at least 48 hours before the scheduled pickup time (before 11:00 am).
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Within 24 hours, or between 24–48 hours of pickup: cancellation requests are considered case-by-case. Refunds are not guaranteed, and orders may not be cancellable depending on progress.
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Where approved, a store credit may be offered (amount and validity at our discretion).
6) Refunds (Processing)
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Approved refunds are processed to the original payment method. Banks may take additional time to display funds.
7) Collection & Care
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Once the cake leaves our store, responsibility for safe transport and storage rests with the customer. Damage after pickup isn’t eligible for refund/credit.